Refund Policy
Last updated: 6 August 2026
1. Wallet funding
A completed wallet-funding transaction is generally final once the payment gateway confirms it and the corresponding value is credited. Duplicate charges, incorrect gateway captures, or unauthorized payments should be reported promptly through support with the payment reference.
2. Virtual-number orders
An order may qualify for an automatic wallet refund when the provider fails to supply a number, the order is cancelled within an allowed cancellation period, or the backend confirms that the provider transaction failed before service delivery.
3. Non-refundable situations
A refund may be refused after an OTP or SMS has been received, after a number has been used, when the external service rejects an otherwise valid number, when the user enters incorrect order details, or when the activity violates ChapsSmS policies or law.
4. Refund destination
Approved order refunds are normally returned to the same ChapsSmS wallet balance used for the purchase. A return to the original payment method is available only when required or approved through the relevant payment process.
5. Requesting review
Submit the order ID, payment reference, amount, date, and a clear explanation through support. Reviews may require information from the payment gateway or SMS provider.
Request a refund review